Shipping Policy for Groove
Order Processing
Groove prepares orders for shipment only after payment has been successfully received. Processing typically takes between 1-3 business days but may vary due to factors such as product availability, order volume, weekends, holidays, and other operational conditions.
Estimated Delivery Times
Once processed, orders generally arrive within 5-10 business days. These delivery timelines serve as guidelines and are not guaranteed. Actual delivery may differ because of destination specifics, chosen shipping carrier, weather conditions, customs clearance, and other factors beyond Groove’s control.
Shipping Methods and Charges
Shipping options available during checkout are determined by your delivery location, product types (including RINGS, BELTS, Knives, WALLETS, Groove Accessories), order size, and carrier access. Shipping fees are calculated at checkout and reflect your selected delivery method, package details, and any applicable promotions.
Providing Delivery Information
It is the customer’s responsibility to supply a complete and accurate delivery address. Orders with incorrect or incomplete addresses may fail to be delivered or incur additional shipping charges and arrangements.
Tracking Your Order
When available, tracking information is provided after your order has been handed over to the shipping carrier. Please allow time for tracking updates to become active following shipment.
Possible Delivery Delays
Delivery times may be extended due to circumstances including but not limited to:
- Severe weather events
- Carrier disruptions
- Public holidays
- Customs clearance procedures
- High shipping volumes
- Incorrect address details
- Other events outside Groove’s reasonable control
Please note that delivery estimates do not constitute guaranteed delivery dates unless explicitly stated.
Damaged Packages
If your package arrives with visible damage, retain all packaging materials and contact Groove promptly at moritzumic@gmail.com with your order details. We may request photographs to assist with our investigation.
Missing Deliveries
If tracking shows your package as delivered but you cannot locate it, first check your delivery area thoroughly, then if needed, contact the carrier. Groove may request further information to help resolve missing delivery issues.
International Shipping
Where Groove offers international shipping, customers are responsible for any customs duties, import taxes, brokerage fees, or additional charges imposed by the destination country unless otherwise specified. Customs processing may also impact delivery times.
Undeliverable Shipments
Packages that are refused, abandoned, or returned due to delivery failure may incur further shipping or handling fees. Refund eligibility will be determined based on the specific circumstances and Groove’s applicable policies.