Return & Refund Policy for Groove
Eligibility and Return Window
Groove accepts eligible return requests within 30 days after your order has been delivered. To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Returned with original packaging, accessories, and all materials supplied with the order
Please note some products may have specific return conditions due to their nature or legal requirements.
Items Not Eligible for Return
Returns will not be accepted for products that:
- Have been used, damaged, altered, or improperly handled
- Are missing original components or packaging
- Show wear beyond what is necessary to inspect the product
- Are marked as non-returnable or final sale
- Cannot be returned for hygiene, safety, or other applicable reasons
Applicable consumer protection laws may give you additional rights beyond this policy.
How to Start a Return
Before returning any item to Groove, please submit a return request including your order details and a clear explanation of the reason for the return. We will review your request and provide specific return instructions.
Do not send any items back to an address that has not been directly provided by us through this return process.
Return Shipping
Unless required by law, customers are responsible for return shipping costs if returning an item for reasons other than a defect or error by Groove.
If your item arrived damaged, defective, or incorrect, please contact us immediately with relevant details so we can arrange an appropriate solution without charging you for return shipping.
Refund Processing
After your returned item is received and inspected by Groove, we will process your refund if it meets our return conditions. Approved refunds will be issued to the original payment method.
Refunds generally take 5-10 business days to appear, depending on your payment provider or financial institution. Please note original shipping charges may not be refundable unless legally required.
Damaged or Incorrect Orders
If your Groove order is damaged, defective, or includes the wrong product, contact us promptly with order information and supporting documentation such as photos. We may offer a replacement, refund, or another suitable resolution depending on product availability.
Exchanges
Exchanges might be available depending on product type and stock. Contact Groove to discuss possible exchange options.
Your Legal Rights
This policy does not affect any statutory rights provided under applicable consumer protection laws that cannot be waived or excluded.
Contact Groove
If you have questions or need assistance with a return or refund, please reach out to us at moritzumic@gmail.com or use the contact form on our website.